Managing Registrations

The Registrations section on an event detail page shows everyone who has registered for that event. From here you can update statuses, check in attendees, and process refunds.

Viewing registrations

1. Click Events in the sidebar and open an event.
2. Scroll to the Registrations section.

Each row shows:

Column	Description
Registrant	The name or email of the person who registered.
Guests	Number of guest attendees in this registration.
Status	confirmed, pending, cancelled, or declined.
Payment	Paid, No Charge, or Pending.
Date	When the registration was created.

Click a registrant’s name to open the registration detail page.

Registration statuses

Status	Meaning
Pending	Registration created but not yet confirmed (e.g., awaiting payment).
Confirmed	Registration is complete. Attendees can check in.
Cancelled	The registration was cancelled. If the event’s refund deadline has not passed, a refund is created automatically for each paid attendee (see Refunds).
Declined	The registrant declined to attend.

To change a registration’s status, open the registration detail page and select a new status from the dropdown.

Managing attendees

Each registration includes one or more attendees — the registrant plus any guests they added. The attendees table on the registration detail page shows:

Column	Description
Name	Attendee’s first and last name.
Ticket	Which ticket type they selected.
Eligibility	Whether they registered as a member or guest.
Price	The ticket price they were charged.
Checked In	Whether they’ve been checked in at the event.

Checking in attendees

Click the Check In button next to an attendee to mark them as checked in. Click again to undo. The check-in timestamp is recorded automatically.

For large events, consider using the dedicated check-in interface (see Managing Events — Check-in volunteers).

Refunds

Cancelling a registration — or removing individual attendees from one — creates one refund row per paid attendee, automatically. Each refund routes back to the specific Stripe payment that paid for that attendee. Refunds are reviewed and processed centrally on the Refunds page in the sidebar.

See Refunds for the full workflow, including:

• How refund rows are created and which attendees produce one.
• The Pending and Failed sections on the Refunds page.
• The Require Refund Approval organization setting and what it controls.
• How to remove a subset of attendees instead of cancelling a whole registration.
• What members see when they remove their own guests.

Guest registrations

If an event has Guest Registration enabled, non-members can register using their email address. Guest registrations appear in the same registrations table. If the event requires a member host, the host member’s name is shown on the registration detail page.

Member self-service

If your website uses Seva’s embeddable web components, members can view their own registration history via the <seva-my-registrations> component. It shows upcoming and past registrations with guest details, check-in status, and payment totals — no admin access required.

Next steps

• Managing Events — Event setup and check-in volunteers
• Tickets & Pricing — Configure ticket types and pricing
• Publishing — Control when events are visible to registrants