Tickets & Pricing

Every event needs at least one ticket type before attendees can register. Tickets control who can register (members, guests, or both) and how much they pay.

How tickets work

Tickets are created per event. Each ticket has a base price and an eligibility setting that determines who can select it. You can also create pricing rules that override the base price for specific membership types.

Event: Annual Gala
├── Member Ticket — $50 (members only)
│   ├── Pricing Rule: Gold Members → $40
│   └── Pricing Rule: Student Members → $25
└── Guest Ticket — $65 (guests only)

Creating a ticket

1. Open an event from the Events page.
2. In the Tickets section, click a ticket name to edit or look for the option to add a new ticket.
3. Fill in the ticket details:

Field	Description
Name	The display name (e.g., “Member Ticket”, “Guest Ticket”).
Description	Optional. Additional details shown to registrants.
Slug	Optional. A URL-friendly identifier.
Base Price	The default price in cents. Set to 0 for free tickets.
Eligibility	Who can purchase: Member, Guest, or leave blank for anyone.
Active	Whether this ticket is available for selection.

4. Click Save.

Editing a ticket

1. On the event detail page, click a ticket name in the Tickets table.
2. Update any field.
3. Click Save.

You can deactivate a ticket by unchecking Active. Deactivated tickets are not shown to registrants.

Pricing rules

Pricing rules let you offer different prices based on a member’s membership type. For example, you might charge full members $40 and student members $20 for the same ticket.

Adding a pricing rule

1. On the ticket detail page, scroll to the Pricing Rules section.
2. Click Add.
3. Select a Membership Type from the dropdown.
4. Enter the Price Override in cents.
5. Save the rule.

How pricing is resolved

When a member views an event, the system resolves their ticket price in this order:

1. Check if a pricing rule exists for the member’s membership type.
2. If a matching rule is found, use the price override.
3. If no matching rule exists, use the base price.

Guests always pay the base price.

Removing a pricing rule

Click Delete next to a pricing rule to remove it. Members of that type will revert to paying the base price.

Ticket templates

If you run similar events regularly, you can create ticket templates on your event types. Templates define reusable ticket configurations — name, base price, eligibility, and pricing rules — that are applied when you create a new event of that type.

Manage ticket templates from the event type detail page under Events → Manage Types.

Deleting a ticket

1. On the ticket detail page, click Delete.
2. Confirm the deletion.

Deleting a ticket deactivates it. Existing registrations that used this ticket are preserved.

Next steps

• Managing Events — Set up events and configure registration windows
• Registrations — Track and manage event registrations