Managing Registrations

The Registrations section on an event detail page shows everyone who has registered for that event. From here you can update statuses, check in attendees, and process refunds.

Viewing registrations

1. Click Events in the sidebar and open an event.
2. Scroll to the Registrations section.

Each row shows:

Column	Description
Registrant	The name or email of the person who registered.
Guests	Number of guest attendees in this registration.
Status	confirmed, pending, cancelled, or declined.
Payment	Paid, No Charge, or Pending.
Date	When the registration was created.

Click a registrant’s name to open the registration detail page.

Registration statuses

Status	Meaning
Pending	Registration created but not yet confirmed (e.g., awaiting payment).
Confirmed	Registration is complete. Attendees can check in.
Cancelled	The registrant cancelled. May trigger a refund.
Declined	The registrant declined to attend.

To change a registration’s status, open the registration detail page and select a new status from the dropdown.

Managing attendees

Each registration includes one or more attendees — the registrant plus any guests they added. The attendees table on the registration detail page shows:

Column	Description
Name	Attendee’s first and last name.
Ticket	Which ticket type they selected.
Eligibility	Whether they registered as a member or guest.
Price	The ticket price they were charged.
Checked In	Whether they’ve been checked in at the event.

Checking in attendees

Click the Check In button next to an attendee to mark them as checked in. Click again to undo. The check-in timestamp is recorded automatically.

For large events, consider using the dedicated check-in interface (see Managing Events — Check-in volunteers).

Refunds

If a registration has been paid, you can manage refunds from the registration detail page.

Refund statuses

Status	Meaning
Pending	Awaiting admin approval (if your organization requires refund approval).
Processing	Being processed through Stripe.
Processed	Successfully refunded.
Denied	Admin rejected the refund request.
Failed	Stripe refund failed. Can be retried.

Approving a refund

If your organization has refund approval required enabled:

1. Open the registration detail page.
2. In the Refunds section, find the pending refund.
3. Click Approve to process it through Stripe, or Deny to reject it with a reason.

Issuing a manual refund

If no pending refund exists, you can issue one manually:

1. On the registration detail page, click Issue Refund.
2. Enter a reason and optionally specify an amount.
3. Submit the refund.

If your organization requires refund approval, the refund will be created in Pending status for another admin to approve. Otherwise it is processed immediately.

Retrying a failed refund

If a refund failed (e.g., due to a Stripe error), click Retry to resubmit it.

Guest registrations

If an event has Guest Registration enabled, non-members can register using their email address. Guest registrations appear in the same registrations table. If the event requires a member host, the host member’s name is shown on the registration detail page.

Next steps

• Managing Events — Event setup and check-in volunteers
• Tickets & Pricing — Configure ticket types and pricing
• Publishing — Control when events are visible to registrants